Regularly, we
receive questions related to a reinstallation of Pizzicato after
reformatting the hard disk, reinstallation of Windows, a change
of computer,... If you have such a problem, here is an orderly
check list of the points to verify. The problem always solves.
Just check these points, one after the other, until the problem
is solved:
If not yet
done, install Pizzicato from your CD or from the
downloaded version (electronic version). If you don't
know whether Pizzicato is installed or not, do it anyway.
It is not necessary to uninstall anything before, even a
demonstration version. A new installation will simply
replace the previous installation (but not your
documents). Regarding this, see also the article on
personal tools in case of a new installation.
Start
Pizzicato. If the license registration dialog appears, go
to (6)
If the
dialog asking for the personal code appears, go to (7).
If the
welcome dialog appears and shows your license number and
name, telling that the license is granted, then all is
well. There is nothing else to do (except using
Pizzicato...of course!)
If the
welcome dialog tells you that it is a shareware or
demonstration version, click OK and validate the next
presentation dialogs. Then select item "Program
version/updates..." in the "Options" menu.
The license registration dialog appears.
Check the
"Register license" box and fill in your license
and serial numbers as well as your name. Click OK. The
dialog asking for the personal code appears.
Send us the
identification number displayed in the top left corner of
this dialog. Warning, this code is different than
the serial number. We regularly receive
registration forms with the serial number, or an old
identification number from a previous installation, or
even an old personal code. The number we need to compute
the personal code is the number visible in this
dialog, on your present computer. To send us this
number, please use the registration form available on our
site on page www.arpegemusic.com/clients2.htm
While
waiting for your code, click "Work without the
code". You will receive it very soon. Our computer
system is now ready to work 24H/24 and 7days/7 and your
requests are processed within 15 minutes. Even at 3 a.m.
on a Sunday morning, you should be able to get your
personal code...:-)
When you
receive your code, complete it in the dialog (the best is
with a copy/paste so as to avoid any typing error). The
minus "-" signs between the numbers must be
present (do not use a space or underscore "_"
because the code will be refused). Until you enter the
correct code, Pizzicato asks it at each start-up of the
program.
However, if
Pizzicato continues to ask it after filling it correctly,
check if the identification number is still the same that
you sent us to receive the personal code. If not, go to
(7) again. Otherwise, let us know and we will help you
solve the problem.
